IT Support Engineer

Join Zip's Internal IT team as an IT Support Engineer, where you'll play a crucial role in maintaining and scaling IT infrastructure for a global workforce. This position offers an exciting opportunity to work with a fast-growing fintech company operating in Australia, New Zealand, and the US markets. You'll be responsible for providing technical support, managing hardware and software, and administering SaaS platforms while working in a collaborative environment that leverages innovative technologies.

The role combines hands-on technical support with strategic infrastructure management, requiring expertise in macOS, Windows, and various SaaS platforms. You'll have the opportunity to own critical components of Internal IT support, understanding the end-to-end support journey and driving process improvements. The position offers a competitive salary range of $72,000-$90,000 USD, along with comprehensive benefits including medical insurance, 401k matching, and generous PTO.

Zip values diversity and inclusion, providing equal opportunities to all candidates. The company's culture is built around four core values: Customer First, Own it, Stronger Together, and Change the Game. This hybrid role, based in the Las Vegas metro area, offers the flexibility to work in-office three days per week, providing an ideal balance between collaborative in-person work and remote flexibility.

The ideal candidate will bring strong technical skills, excellent communication abilities, and a customer-focused mindset to the role. You'll be joining a dynamic team that's essential to Zip's continued growth and success in the digital financial services sector. This position offers excellent growth opportunities and the chance to work with cutting-edge technologies while supporting a rapidly expanding global organization.