OPS Engineer - Tier I Intern
Description For OPS Engineer - Tier I Intern
Zivaro is seeking a motivated and detail-oriented Help Desk Intern for their Operations Center Team. This paid summer internship, running from May to mid-August, offers hands-on experience in IT support, troubleshooting, and customer service within a managed services environment.
The role involves working in a dynamic 24x7 Network Operations Center (NOC), where the intern will gain practical experience in managing help desk tickets, configuring workstations, and maintaining IT systems. This position is perfect for students pursuing a technical degree who have a strong interest in areas such as network engineering, cloud computing, or cybersecurity.
The ideal candidate will have a foundation in Windows and macOS operating systems, along with familiarity with Microsoft Office 365. They should be customer-focused, detail-oriented, and capable of maintaining the security and confidentiality of IT systems and company data. The position offers competitive hourly compensation ranging from $19 to $21.
This internship provides an excellent opportunity to work with a company that handles government and federal contracts, requiring U.S. citizenship for security clearance purposes. Zivaro maintains a strong commitment to Equal Employment Opportunity and provides reasonable accommodations to eligible applicants.
The role offers valuable exposure to enterprise-level IT operations, making it an ideal stepping stone for those looking to build a career in IT infrastructure, managed services, or cybersecurity. Interns will work alongside experienced IT professionals, gaining practical knowledge while contributing to real-world projects and system maintenance tasks.
Responsibilities For OPS Engineer - Tier I Intern
- Maintain customer first demeanor to ensure customer satisfaction
- Respond to and manage help desk tickets in a timely manner
- Assist with setting up and configuring workstations, peripherals, and software
- Troubleshoot basic connectivity issues and assist with user account management
- Document technical issues, resolutions, and IT procedures
- Support IT staff with projects, upgrades, and routine maintenance tasks
- Maintain security and confidentiality of IT systems and company data
Requirements For OPS Engineer - Tier I Intern
- Pursuing an associate's degree or above in a scientific/technical or related discipline
- Basic understanding of Windows and macOS operating systems
- Familiarity with Microsoft Office 365 and other common business applications
- Strong desire to participate in continuing education in network engineering, cloud computing architecture, data center engineering, security engineering, or cyber-security engineering
- Ability to work off hours, weekends, or night shift as required to support a 24x7 NOC
- Strong oral and written communication skills
- U.S. Citizenship required
Benefits For OPS Engineer - Tier I Intern
- Paid summer internship
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