IT Support Engineer

Zoomo is the world's leading platform to access ebikes for professional use, operating across Europe, UK, North America and Australia.
DevOps
Senior Software Engineer
Remote
101 - 500 Employees
7+ years of experience
Enterprise SaaS

Description For IT Support Engineer

Zoomo is revolutionizing urban transportation with its mission to transition every urban mile to Light Electric Vehicles (LEVs). As the world's leading platform for professional ebike access, Zoomo has built an impressive presence across Europe, UK, North America, and Australia in just 4 years. With a team of 200+ international professionals, they've successfully helped transition millions of urban miles to LEVs through their superior delivery ebike fleet and management software.

The IT Support Engineer role is a critical position within Zoomo's Global IT team, focusing on providing comprehensive IT support and system engineering solutions. The ideal candidate will be an experienced Level 3 System Engineer who can handle everything from day-to-day support queries to complex system administration tasks. This role combines hands-on technical support with strategic system engineering responsibilities, requiring expertise in cloud platforms, security, and infrastructure management.

The position offers an exciting opportunity to work with cutting-edge technologies and contribute to a company that's at the forefront of sustainable urban transportation. You'll be part of a diverse team (representing 45 nationalities) and work with major partners like UberEats, Amazon, JustEat Takeaway, Doordash, and FedEx. The role provides excellent career growth opportunities, including hands-on experience with senior IT leaders and the chance to expand technical knowledge through various projects and certifications.

This is an ideal opportunity for a seasoned IT professional who wants to make a meaningful impact while working with a company that's leading the charge towards carbon-neutral cities. The hybrid work environment and competitive benefits package make this an attractive position for someone looking to advance their career in a dynamic, purpose-driven organization.

Last updated 19 hours ago

Responsibilities For IT Support Engineer

  • Perform L1 to L3 Support as required
  • Configure, deploy, maintain Google Workspace Policies, Okta policies
  • Manage workload in Azure and GCP including IAM and security
  • Build, deploy, maintain backup processes for disaster recovery
  • Applications, SOE packaging, deployment using Kandji, MDM
  • Applications, OS, hardening, patching, including vulnerability remediation
  • Build, develop WAN/LAN/WLAN network infrastructure
  • Configuration of fortinet firewalls rules, routing & switching
  • Configure SaaS systems alerts, security logs auditing and monitoring

Requirements For IT Support Engineer

Kubernetes
  • Minimum 7 years experience in Level 3 system administration/engineer role
  • Supporting 300+ users across the globe
  • Experience working with a 24/7 support roster
  • Experience with Windows 11, Apple environments, mac OS, iOS
  • Experience with Google Workspace, Okta, Office 365 Azure AD, Kandji
  • Knowledge of RMM, MDM, Endpoint Protection, Remote Management tools
  • Solid understanding of Google Cloud Platforms and Infrastructure
  • Cybersecurity knowledge and relevant industry certification
  • Prior experience with scripting and automation
  • ITIL experience and certificate preferable
  • Industry certifications from Microsoft, Google, OKTA
  • Excellent troubleshooting experience
  • Good understanding of ITIL
  • Great communication skills

Benefits For IT Support Engineer

  • Competitive salary
  • Exciting IT projects participation
  • Hands-on learning experience with senior IT leaders
  • Training & certification opportunities
  • Career development opportunities

Interested in this job?

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