Customer Success Engineer

Zscaler, a NASDAQ-listed company founded in 2007, is the world's largest security cloud operator serving thousands of enterprise customers, including 40% of Fortune 500 companies. The company's mission is to make the cloud a safe place for business through its pioneering AI-powered Zscaler Zero Trust Exchange™ platform.

As a Customer Success Engineer at Zscaler, you'll join a dynamic team focused on driving customer satisfaction and technical excellence. You'll work directly with Customer Success and Sales teams to enhance product adoption and value realization across all customer segments. Your role involves conducting technical workshops, providing environment-specific recommendations, and presenting at Customer User Groups to share best practices.

The position requires strong technical expertise in enterprise IT, security protocols, and network infrastructure, combined with excellent communication skills in both English and Japanese. You'll be instrumental in translating technical concepts into business value, working cross-functionally with Product, Engineering, and Support teams.

Zscaler offers a comprehensive benefits package including various health plans, vacation time, parental leave, retirement options, and education reimbursement. The company is committed to diversity, equity, and inclusion, creating an environment where all employees can thrive and contribute to the company's mission of securing digital transformation.

This remote position based in Tokyo offers an opportunity to join a company recognized as a Best Workplace in Technology by Fortune, working with some of the brightest minds in the industry in a fast-paced, collaborative environment focused on innovation and making a positive impact.