Designated Support Engineer

Zscaler, a NASDAQ-listed company (ZS) founded in 2007, is at the forefront of cloud security, serving thousands of enterprise customers including 40% of Fortune 500 companies. As the operator of the world's largest security cloud, we're revolutionizing enterprise security through our AI-powered Zscaler Zero Trust Exchange™ platform.

The role of Designated Support Engineer sits within our Customer Success Organization, a global team dedicated to delivering high-impact customer experiences. This position offers a unique opportunity to work with cutting-edge security technology while providing crucial support to enterprise clients.

As a Designated Support Engineer, you'll be responsible for complex security and network problem debugging, partnering with Engineering teams, and serving as a technical mentor. You'll play a vital role in reproducing and resolving customer issues, developing training programs, and contributing to product development through direct customer insights.

The ideal candidate brings strong expertise in SSL, HTTP, TCP/IP troubleshooting, and hands-on experience with public cloud platforms. You'll work in a collaborative, fast-paced environment that values innovation and technical excellence. The position offers a hybrid work arrangement based in Escazu, Costa Rica, combining the benefits of remote work with in-office collaboration.

Zscaler offers comprehensive benefits including various health plans, vacation and sick time, parental leave, retirement options, and education reimbursement. We're committed to fostering an inclusive environment that celebrates diversity and provides equal opportunities for all employees to thrive and grow professionally.