Focal Support Engineer

Zscaler, a NASDAQ-listed company (ZS) founded in 2007, is the operator of the world's largest security cloud, serving thousands of enterprise customers including 40% of Fortune 500 companies. The company's mission is to make the cloud a safe place for business through its pioneering AI-powered Zscaler Zero Trust Exchange™ platform.

As a Focal Support Engineer in the Customer Success Organization, you'll be part of a global team dedicated to delivering high-impact customer experiences. Working in a small pod of support engineers, you'll develop deep familiarity with both customer technology deployments and their maintenance teams. This role offers a unique opportunity to provide personalized, high-touch support to a select group of enterprise customers.

The position involves close collaboration with Technical Account Managers (TAMs) and account teams, focusing on building customer trust and delivering superior technical solutions. You'll leverage your expertise in networking, security, and troubleshooting to address technical issues effectively and maintain mission-critical infrastructure.

This hybrid role, based in Plano, Texas (3 days/week in office), offers competitive compensation ($105,000 - $150,000) and comprehensive benefits including health plans, retirement options, and education reimbursement. Zscaler's inclusive culture, recognized as a Best Workplace in Technology by Fortune, provides an environment where bright minds thrive in fast-paced, collaborative settings.

Join a team that's shaping the future of cloud security while working with some of the largest enterprises globally. Your expertise in network troubleshooting, security protocols, and authentication systems will be crucial in delivering exceptional customer support and maintaining Zscaler's position as an industry leader.