Focal Support Engineer

Zscaler, a leading enterprise security cloud provider serving 40% of Fortune 500 companies, is seeking a Focal Support Engineer for their Customer Success Organization. This hybrid role, based in Plano, Texas, requires 3 days per week in office. The position involves working within a specialized pod to provide expert technical support and solutions for enterprise customers.

The role demands strong networking expertise, with responsibilities including advanced troubleshooting of network issues, security protocols, and authentication systems. You'll collaborate closely with Technical Account Managers to deliver personalized support and build lasting customer relationships. The ideal candidate will have 5+ years of networking experience and deep knowledge of security infrastructure.

Zscaler offers a competitive salary range of $105,000 - $150,000 USD, along with comprehensive benefits including health plans, parental leave, and education reimbursement. The company is recognized as a Best Workplace in Technology by Fortune and maintains an inclusive culture focused on innovation and customer success.

This is an excellent opportunity for security professionals who want to work with cutting-edge technology at a rapidly growing company that protects thousands of enterprise customers worldwide. You'll be part of a global team dedicated to making the cloud a secure place for business while contributing to the company's mission of enabling digital transformation through their AI-powered Zero Trust Exchange platform.