Focal Support Engineer

Zscaler, a NASDAQ-listed company founded in 2007, is the world's largest security cloud operator serving thousands of enterprise customers, including 40% of Fortune 500 companies. The company's mission is to make the cloud a safe place for business through its pioneering AI-powered Zscaler Zero Trust Exchange™ platform.

As a Focal Support Engineer in the Customer Success Organization, you'll be part of a global, customer-focused team dedicated to delivering high-impact experiences. Working in a small pod, you'll collaborate closely with Technical Account Managers and account teams to provide personalized support and build customer trust. This role combines technical expertise in networking, security, and troubleshooting with customer relationship management.

The position offers a competitive salary range of $105,000 - $150,000 USD, along with comprehensive benefits including health plans, retirement options, and education reimbursement. Zscaler promotes a diverse and inclusive workplace, having been named a Best Workplace in Technology by Fortune.

This hybrid role, based in Plano, Texas (3 days/week in office), requires 5+ years of support and networking experience. You'll be responsible for network troubleshooting, SSL/HTTP protocols, IPv4/IPv6 routing, and authentication systems. The ideal candidate will have a Bachelor's degree in Computer Science or equivalent certifications, with additional expertise in GRE, IPSec tunnels, and firewall management.

Join Zscaler to be part of an innovative team that's shaping the future of cloud security while working in a fast-paced, collaborative environment focused on building solutions for the greater good.