IT Helpdesk Engineer

Zscaler, a leading cloud security company, is seeking an experienced IT Helpdesk Engineer to join their team in Mohali, India. As part of the Information Technology team, you'll play a crucial role in supporting and scaling the company's operations.

Responsibilities include:

• Providing technical assistance for all incoming IT Helpdesk requests
• Resolving issues related to computer systems, applications, services, software, LAN, WAN, and hardware
• Managing PC/Laptop setup and deployment for new employees
• Maintaining daily performance and monitoring of computer systems, inventory, and software licenses

Requirements:

• 3-8 years of experience in IT Helpdesk
• Strong background in TCP/IP and IP networking knowledge
• Proficiency in Microsoft Exchange / Gmail, Microsoft Windows OS, and Office Applications

Preferred Qualifications:

• Knowledge of Phone System, VoIP, VMWare ESX/ESXi, vSphere, vCenter, and VMware Server
• Experience with Linux OS and basic services
• Microsoft Active Directory experience and Windows networking

Zscaler offers a comprehensive benefits package, including various health plans, time off, parental leave, retirement options, and education reimbursement. The company is committed to diversity, equity, and inclusion, fostering a culture where everyone belongs.

Join Zscaler to be part of a fast-paced, collaborative environment where you can contribute to building and innovating for the greater good while working with some of the brightest minds in the industry.