Product Support Engineer

Zscaler, a leading enterprise security company, is seeking an experienced Product Support Engineer to join their Product Support team. Reporting to the Manager of Product Support, this role is crucial in providing top-notch technical support to Zscaler's global clientele.

Key Responsibilities:

• Provide phone and email consultation to independently debug complex security and network problems
• Collaborate with Engineering to assist customers with testing and troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams

Minimum Qualifications:

• 6+ years of experience in technical support or a related field
• University degree in IT or a related field
• Proficiency in troubleshooting, debugging, and ensuring customer satisfaction

Preferred Qualifications:

• In-depth understanding of enterprise networks and infrastructure, TCP/IP, including reading packet captures and general diagnostics
• Experience with Internet protocols: HTTP and its proxies, SMTP, DNS, LDAP, and FTP
• Experience with open source system administration: Windows, Linux, FreeBSD, and the ability to read packet captures (Wireshark)

Zscaler offers a comprehensive benefits package, including various health plans, time off for vacation and sick leave, parental leave options, retirement plans, education reimbursement, and more. The company is committed to fostering a diverse and inclusive work environment, welcoming individuals from all backgrounds to contribute to their mission.

Join Zscaler and be part of a team that's shaping the future of cloud security, working with cutting-edge technology and serving Fortune 500 companies. If you're passionate about solving complex problems, ensuring customer success, and growing your career in a fast-paced, collaborative environment, this role could be your next big opportunity.