Product Support Engineer

Zscaler, founded in 2007, is a leading enterprise security company serving thousands of customers worldwide, including 40% of Fortune 500 companies. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation, making the cloud a safe place for business. The company's AI-powered Zscaler Zero Trust Exchange™ platform protects enterprises from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

We're seeking an experienced Product Support Engineer to join our Product Support team. Reporting to the Manager of Product Support, you'll be responsible for providing Tier II support, debugging complex security/network problems, collaborating with Engineering for testing and troubleshooting, and reproducing customer issues to provide feedback to Engineering and Operations teams.

Key responsibilities include:

• Providing phone/email consultation for complex security/network problems
• Collaborating with Engineering for customer testing and troubleshooting
• Reproducing and verifying customer issues

Zscaler offers a comprehensive benefits package, including various health plans, time off for vacation and sick leave, parental leave options, retirement plans, education reimbursement, and more. The company is committed to diversity, equity, and inclusion, fostering a culture where everyone belongs.

Join Zscaler if you thrive in a fast-paced, collaborative environment and are passionate about building and innovating for the greater good. This is an excellent opportunity to be part of a team that's solving challenges faced by frontline teams and making Zscaler more efficient in meeting customer needs.