Product Support Engineer II

Zscaler, a NASDAQ-listed company founded in 2007, is a leading provider of cloud security solutions serving thousands of enterprise customers, including 40% of Fortune 500 companies. As the operator of the world's largest security cloud, Zscaler's mission is to make the cloud a safe place for business through their AI-powered Zero Trust Exchange platform.

The Product Support Engineer II role is part of Zscaler's Global Customer Support team within their Customer Success Organization. This position offers an opportunity to work with cutting-edge security technology while providing crucial support to enterprise customers. The role combines technical expertise in networking, security, and systems with customer-facing responsibilities.

The ideal candidate will bring 5+ years of experience in support engineering, strong knowledge of various operating systems and networking protocols, and the ability to troubleshoot complex security and network issues. They will play a vital role in maintaining Zscaler's customer-centric culture by providing expert technical support, contributing to product development, and fostering team collaboration.

Working at Zscaler means joining a company recognized as a Best Workplace in Technology by Fortune, with a strong commitment to diversity, equity, and inclusion. The company offers comprehensive benefits including health plans, parental leave, retirement options, and education reimbursement, making it an attractive opportunity for those seeking to advance their career in cybersecurity while making a meaningful impact.