Product Support Engineer II

Zscaler, a leading enterprise security cloud provider serving 40% of Fortune 500 companies, is seeking a Product Support Engineer II to join their Global Customer Support team. This role is crucial in providing advanced technical support and mentorship within the organization.

The position offers an opportunity to work with cutting-edge security technology, specifically the AI-powered Zscaler Zero Trust Exchange™ platform, which protects thousands of enterprise customers worldwide. As a Product Support Engineer II, you'll be responsible for debugging complex security and network problems, developing training programs, and mentoring other engineers.

The ideal candidate will bring at least 2 years of experience in networking or web security product support, along with strong knowledge of Linux, Unix, and Free BSD operating systems. Your expertise in network troubleshooting, protocol analyzers, and VPN technologies will be essential in solving complex technical challenges.

Zscaler offers a comprehensive benefits package including health plans, retirement options, and education reimbursement. The company is committed to fostering an inclusive environment and has been named a Best Workplace in Technology by Fortune. This hybrid role provides the flexibility of both remote and office work while being part of a fast-paced, collaborative team that's driving innovation in cybersecurity.

Working at Zscaler means joining a company that's at the forefront of digital transformation, helping enterprises become more agile, efficient, and secure. If you're passionate about cybersecurity, enjoy mentoring others, and want to be part of a company that values diversity and innovation, this role offers an excellent opportunity to advance your career while making a significant impact in the enterprise security space.