Product Support Engineer II

Zscaler, a leading enterprise security company, is seeking a Product Support Engineer II to join their Global Customer Support team. This role involves providing second-line support, debugging complex security and network problems, and working closely with Engineering to resolve customer issues. The ideal candidate will have at least 4 years of experience in support engineering for networking or web security products, with expertise in various operating systems, network protocols, and security technologies.

Key responsibilities include:

• Providing phone and email consultation for complex security/network issues
• Collaborating with Engineering for testing and troubleshooting
• Reproducing and documenting customer issues
• Contributing to training programs and mentoring other engineers
• Understanding product direction and contributing to product improvements

Required skills:

• Experience with Linux, Unix, and FreeBSD
• Proficiency in network troubleshooting tools and protocols
• Knowledge of web server administration (Apache, IIS)
• Familiarity with network security concepts and enterprise infrastructure
• Experience with network analyzers, VPN technologies, and authentication systems

Preferred qualifications:

• Bachelor's degree in Computer Science/Engineering or equivalent certifications
• Zscaler product experience
• Scripting knowledge (Shell, Python)

Zscaler offers a comprehensive benefits package, including various health plans, time off, parental leave, retirement options, and education reimbursement. The company is committed to diversity, equity, and inclusion, fostering an inclusive culture where everyone belongs.

Join Zscaler to be part of a fast-paced, collaborative environment where you can contribute to building and innovating for the greater good in the rapidly evolving field of cloud security.