Product Support Engineer III

Zscaler, a leading enterprise security cloud provider serving 40% of Fortune 500 companies, is seeking a Product Support Engineer III to join their Global Customer Support team. This role combines technical expertise with customer service excellence, focusing on resolving complex security and network challenges.

The position offers an opportunity to work with cutting-edge security technology while contributing to the company's mission of making the cloud a safer place for business. As a Product Support Engineer III, you'll be instrumental in troubleshooting sophisticated technical issues, mentoring fellow engineers, and collaborating with engineering teams to enhance product development.

The ideal candidate brings 5+ years of experience in networking or web security support, with deep knowledge of various operating systems, network protocols, and security technologies. This role requires expertise in tools like Wireshark, understanding of authentication systems, and proficiency in VPN technologies.

Zscaler offers a collaborative, fast-paced environment recognized as a Best Workplace in Technology. The company provides comprehensive benefits including health plans, parental leave, and education reimbursement. This hybrid role presents an excellent opportunity for experienced professionals looking to advance their careers in cybersecurity while working with some of the industry's brightest minds.

Join a company that values diversity, fosters innovation, and is committed to making a significant impact in enterprise security. Your expertise will directly contribute to protecting thousands of enterprise customers worldwide through Zscaler's pioneering AI-powered Zero Trust Exchange platform.