Product Support Engineer III

Zscaler, a leading enterprise security company, is seeking a Product Support Engineer III to join their Global Customer Support team. As part of the Customer Success Strategy & Operations team, you'll play a crucial role in helping customers succeed and lead value.

Your responsibilities will include:

• Providing second-line phone/email consultation to debug complex security/network problems
• Collaborating with Engineering for customer testing and troubleshooting
• Reproducing and documenting customer issues
• Contributing to training programs and mentoring other engineers
• Understanding product direction and contributing to product improvements

The ideal candidate will have:

• 5+ years of experience as a Support Engineer in networking or web security
• Expertise in Linux, Unix, and FreeBSD operating systems
• Strong troubleshooting skills for network issues
• Knowledge of protocols like HTTP, SMTP, FTP, DNS
• Familiarity with Apache and IIS Web Server administration
• Experience with network security tools and enterprise network infrastructure

Preferred qualifications include a BS in Computer Science/Engineering or equivalent certifications, Zscaler product experience, and scripting knowledge (SHELL, Python).

Zscaler offers a comprehensive benefits package, including various health plans, time off, parental leave, retirement options, and education reimbursement. The company is committed to diversity, equity, and inclusion, fostering a culture where everyone belongs.

Join Zscaler to be part of a fast-paced, collaborative environment where you can innovate for the greater good and make a significant impact in enterprise security.