Resident Engineer

Operator of the world's largest security cloud, providing AI-powered Zero Trust Exchange platform to protect enterprise customers from cyberattacks and data loss.
Montgomery, AL, USA
$136,500 - $195,000
Security
Senior Software Engineer
In-Person
1,000 - 5,000 Employees
6+ years of experience
Cybersecurity · Enterprise SaaS

Description For Resident Engineer

Zscaler, a NASDAQ-listed company and leader in cloud security, is seeking a Resident Engineer to join their Professional Services team. This role, based at Gunter Annex, Maxwell AFB in Montgomery, AL, requires an experienced professional to implement and manage Zscaler solutions for clients. The position demands strong technical expertise in network security, system administration, and cloud technologies, with a focus on supporting Department of Defense environments.

The ideal candidate will have 6+ years of relevant experience and must possess an active US SECRET clearance. They will work closely with customers' cybersecurity teams, providing technical guidance, troubleshooting support, and ensuring successful implementation of Zscaler's solutions. The role involves both regular business hours and potential after-hours support for critical issues.

Zscaler offers a competitive compensation package ranging from $136,500 to $195,000, along with comprehensive benefits including health plans, retirement options, and education reimbursement. The company is known for its inclusive culture and was named a Best Workplace in Technology by Fortune.

This is an excellent opportunity for security professionals passionate about cloud technology and interested in working with cutting-edge zero-trust solutions. The role offers the chance to work with Fortune 500 companies and contribute to the security infrastructure of important government facilities. The position requires a unique blend of technical expertise, customer service skills, and security clearance, making it an ideal fit for experienced professionals in the cybersecurity field.

Last updated 3 hours ago

Responsibilities For Resident Engineer

  • Collaborate with Zscaler Professional Services team to ensure team and customer success
  • Integrate Zscaler solutions into customer's environment by providing configuration guidance and best practices
  • Assist customers with testing and troubleshooting
  • Provide regular status reports for critical incidents and projects
  • Respond to unplanned events, including after-hours Severity 1 issues
  • Travel to customer locations to assist with short-term customer goals as needed

Requirements For Resident Engineer

Linux
  • 6+ years of experience as a Resident Engineer, Professional Services Consultant, or Support Engineer
  • Familiarity with IPSEC, GRE, HTTP/HTTPS, DNS protocols, Proxy, SSL, SSL Inspection, and authentication systems
  • Experience with systems installation, configuration and administration of routers/switches, macOS, UNIX/Linux and Windows
  • Knowledge of network troubleshooting using tools (Wireshark, tcpdump, Traceroute, MTR)
  • Meets DoD 8570 IATII or 8140 Cyber Def Infra Support Specialist requirements
  • Active US SECRET clearance or higher

Benefits For Resident Engineer

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
401k
Education Budget
  • Various health plans
  • Vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Interested in this job?

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