Resident Engineer

Operator of the world's largest security cloud, providing AI-powered Zero Trust Exchange platform to protect enterprise customers from cyberattacks and data loss.
$136,500 - $195,000
Security
Senior Software Engineer
In-Person
1,000 - 5,000 Employees
6+ years of experience
Cybersecurity · Enterprise SaaS

Description For Resident Engineer

Zscaler, a NASDAQ-listed company founded in 2007, is the world's largest security cloud operator, serving 40% of Fortune 500 companies. We're seeking a Resident Engineer to join our team at Hanscom AFB, MA. This role combines technical expertise with customer service, requiring deep knowledge of security protocols and systems administration. The position demands a professional with significant experience in network security, capable of working directly with clients to implement and manage Zscaler solutions.

The ideal candidate will have 6+ years of relevant experience and must possess an active US SECRET clearance. You'll be working with cutting-edge zero-trust security solutions, collaborating with both technical teams and customers. The role offers competitive compensation ($136,500 - $195,000) and comprehensive benefits including health plans, retirement options, and education reimbursement.

This is an excellent opportunity for security professionals who thrive in a fast-paced environment and want to work with industry-leading cloud security solutions. You'll be part of a team that protects thousands of enterprise customers worldwide, contributing to Zscaler's mission of making the cloud a safe place for business. The position requires on-site presence at Hanscom AFB, MA, and includes potential travel to customer locations for project support.

Last updated 43 minutes ago

Responsibilities For Resident Engineer

  • Collaborate with Zscaler Professional Services team to ensure team and customer success
  • Integrate Zscaler solutions into customer's environment by providing configuration guidance and best practices
  • Assist customers with testing and troubleshooting
  • Provide regular status reports for critical incidents and projects
  • Respond to unplanned events, including after-hours Severity 1 issues
  • Travel to customer locations to assist with short-term customer goals as needed

Requirements For Resident Engineer

Linux
  • 6+ years of experience as a Resident Engineer, Professional Services Consultant, or Support Engineer
  • Familiarity with IPSEC, GRE, HTTP/HTTPS, DNS protocols, Proxy, SSL, SSL Inspection, and authentication systems
  • Experience with systems installation, configuration and administration of routers/switches, macOS, UNIX/Linux and Windows
  • Knowledge of network troubleshooting using tools (Wireshark, tcpdump, Traceroute, MTR)
  • Meets DoD 8570 IATII or 8140 Cyber Def Infra Support Specialist requirements
  • Active US SECRET clearance or higher

Benefits For Resident Engineer

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
401k
Education Budget
  • Various health plans
  • Vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Interested in this job?

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