Resident Engineer

Operator of the world's largest security cloud, providing AI-powered Zero Trust Exchange platform to protect enterprise customers from cyberattacks and data loss.
Montgomery, AL, USA
$136,500 - $195,000
Security
Senior Software Engineer
In-Person
1,000 - 5,000 Employees
6+ years of experience
Cybersecurity · Enterprise SaaS

Description For Resident Engineer

Zscaler, a leading cloud security company serving 40% of Fortune 500 companies, is seeking a Resident Engineer for their location at Gunter Annex, Maxwell AFB, Montgomery AL. This role requires an experienced professional with 6+ years in similar positions to join their Professional Services team. The position involves implementing and managing Zscaler solutions for clients, requiring deep expertise in network security, system administration, and DoD environments.

The ideal candidate will work closely with customers' cyber security teams, providing configuration guidance and troubleshooting support. They must be comfortable with various protocols (IPSEC, GRE, HTTP/HTTPS, DNS) and authentication systems, along with having hands-on experience in system administration across multiple platforms. An active US SECRET clearance is mandatory, along with meeting DoD 8570 IATII requirements.

What makes this opportunity unique is its combination of technical challenges and strategic importance, working with military and defense sector clients. The role offers competitive compensation ($136,500 - $195,000) and comprehensive benefits including health plans, retirement options, and education reimbursement. Zscaler's commitment to diversity and inclusion, coupled with its position as a leader in cloud security transformation, makes this an excellent opportunity for security professionals looking to make a significant impact in a dynamic environment.

The position requires availability for after-hours support and occasional travel, demonstrating the critical nature of the role in maintaining security infrastructure. Preferred qualifications include experience with Air Force and DoD programs, cloud environments, and relevant industry certifications, offering growth opportunities for the right candidate.

Last updated 3 months ago

Responsibilities For Resident Engineer

  • Collaborate with Professional Services team to ensure team and customer success
  • Integrate Zscaler solutions into customer's environment with configuration guidance and best practices
  • Assist customers with testing and troubleshooting
  • Provide regular status reports for critical incidents and projects
  • Respond to unplanned events, including after-hours Severity 1 issues

Requirements For Resident Engineer

Linux
  • 6+ years experience as Resident Engineer, Professional Services Consultant, or Support Engineer
  • Familiarity with IPSEC, GRE, HTTP/HTTPS, DNS protocols, Proxy, SSL, SSL Inspection, and authentication systems
  • Experience with systems installation, configuration and administration of routers/switches, macOS, UNIX/Linux and Windows
  • Meets DoD 8570 IATII or 8140 Cyber Def Infra Support Specialist requirements
  • Active US SECRET clearance or higher
  • Knowledge of network troubleshooting tools

Benefits For Resident Engineer

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
401k
Education Budget
  • Various health plans
  • Vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Interested in this job?

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