Senior Customer Success Engineer

Zscaler (NASDAQ: ZS) is a leading enterprise security cloud provider serving thousands of customers worldwide, including 40% of Fortune 500 companies. Founded in 2007, Zscaler's mission is to make the cloud a safe and enjoyable place for business.

As a Senior Customer Success Engineer based in Germany, you'll be part of the EMEA Customer Success Engineering organization. You'll work closely with Customer Success and Sales teams to drive value and customer outcomes across all segments. Your role involves engaging with large customers through technical workshops, providing environmental recommendations, and presenting at customer events like Zscaler User Groups.

Key responsibilities include delivering technical sessions to Customer Success Managers, building adoption playbooks, and working cross-functionally with Product Engineering and Support teams. The ideal candidate should have 8+ years of experience in customer-facing positions at enterprise-level businesses and be fluent in both German and English.

What sets Zscaler apart:

• Named a Best Workplace in Technology by Fortune
• Comprehensive benefits package including health plans, parental leave, and education reimbursement
• Strong commitment to diversity, equity, and inclusion
• Fast-paced, collaborative environment focused on innovation
• Opportunity to work with cutting-edge security technology
• Global impact working with Fortune 500 companies

The role requires expertise in areas such as Internet & Security Technologies, Authentication systems, and Web-based security solutions. You'll be instrumental in driving customer adoption and value realization through technical leadership and strategic guidance.