Senior Product Support Engineer

Zscaler, a NASDAQ-listed company (ZS) founded in 2007, is at the forefront of cloud security, serving thousands of enterprise customers including 40% of Fortune 500 companies. As the operator of the world's largest security cloud, we're revolutionizing enterprise security through our AI-powered Zscaler Zero Trust Exchange™ platform.

We're seeking a Senior Product Support Engineer to join our global Customer Success Organization. This role is crucial in delivering high-impact customer experiences and innovative solutions. You'll be providing second-line support, troubleshooting complex security and network issues, and collaborating with Engineering teams to ensure optimal customer outcomes.

The ideal candidate will bring 5+ years of experience in SSL, HTTP, and TCP/IP troubleshooting, along with expertise in network transformation technologies. You'll be working with cutting-edge security technologies and cloud platforms, contributing to our customer-centric culture that drives success and continuous growth.

This remote position offers competitive compensation ($105,000 - $150,000) and comprehensive benefits including health plans, parental leave, retirement options, and education reimbursement. At Zscaler, we foster an inclusive environment that celebrates diversity and provides equal opportunities for all.

Join a company recognized as a Best Workplace in Technology by Fortune, where you'll work alongside some of the brightest minds in the industry, contributing to solutions that make the digital world safer and more efficient.