Senior Product Support Engineer

Zscaler, a leading enterprise security company serving 40% of Fortune 500 companies, is seeking a Senior Product Support Engineer to join their Customer Success Strategy & Operations team. As the operator of the world's largest security cloud, Zscaler provides AI-powered Zero Trust Exchange platform to protect thousands of enterprise customers worldwide.

In this role, you'll be integral to providing Tier III support, working directly with Engineering teams to resolve complex security and network issues. You'll leverage your expertise in enterprise networks, various Internet protocols, and system administration to debug and troubleshoot customer problems effectively.

The position requires a strong technical background with at least 6 years of experience and a degree in IT or related field. You'll be working in a fast-paced, collaborative environment that values innovation and technical excellence. Zscaler offers comprehensive benefits including health plans, retirement options, and education reimbursement.

This is an excellent opportunity for someone passionate about cybersecurity and customer success, wanting to work with cutting-edge technology at a company recognized as a Best Workplace in Technology by Fortune. You'll be part of a diverse and inclusive culture that drives innovation and supports professional growth.

The role combines technical expertise with customer service, requiring strong problem-solving abilities and excellent communication skills. You'll work with some of the brightest minds in the industry while contributing to the security and efficiency of global enterprise networks.