Staff Product Support Engineer

Zscaler, a leading enterprise security company serving 40% of Fortune 500 companies, is seeking a Staff Product Support Engineer to join their Customer Success Organization. As the operator of the world's largest security cloud, Zscaler provides critical protection through their AI-powered Zero Trust Exchange platform.

In this role, you'll be part of a global, customer-focused team dedicated to delivering high-impact experiences and innovative solutions. You'll work directly with customers to resolve complex security and network problems, collaborate with Engineering teams, and help shape product development through valuable feedback and insights.

The position requires deep technical expertise in network security, including SSL, HTTP, TCP/IP protocols, and cloud platforms. You'll serve as a technical leader, mentoring other engineers and developing training programs while working with cutting-edge security technologies.

This hybrid role offers the flexibility of working from both home and office, along with comprehensive benefits including health plans, parental leave, retirement options, and education reimbursement. Zscaler's commitment to diversity and inclusion, combined with their position as a Best Workplace in Technology, makes this an excellent opportunity for security professionals looking to make an impact in enterprise cybersecurity.

The ideal candidate will bring 7+ years of relevant experience, strong troubleshooting skills, and a passion for customer success. You'll be joining a fast-paced, collaborative environment where innovation is encouraged and professional growth is supported.