Staff Product Support Engineer

Zscaler, a leading provider of cloud security solutions serving 40% of Fortune 500 companies, is seeking a Staff Product Support Engineer to join their Customer Success Organization. This role is crucial in delivering high-impact experiences and innovative solutions to enterprise customers worldwide.

As a Staff Product Support Engineer, you'll be at the forefront of complex technical problem-solving, working with Tier III support issues and collaborating directly with Engineering teams. The position requires deep expertise in enterprise networks, security protocols, and system administration across multiple platforms.

The ideal candidate brings 7+ years of technical support experience, strong debugging skills, and comprehensive knowledge of network protocols and infrastructure. You'll be part of a global, customer-focused team that ensures successful implementation and ongoing support of Zscaler's pioneering AI-powered Zero Trust Exchange platform.

Zscaler offers a comprehensive benefits package and fosters an inclusive culture that values diversity and innovation. Named a Best Workplace in Technology by Fortune, Zscaler provides an environment where bright minds can thrive in a fast-paced, collaborative setting while working on cutting-edge security solutions that protect thousands of enterprise customers worldwide.

This is an excellent opportunity for a seasoned technical professional who is passionate about cybersecurity, customer success, and making a significant impact in an industry-leading organization that's transforming how enterprises approach security in the cloud era.