Staff Software Engineer, Customer Reliability Engineering

Zscaler, founded in 2007, is the world's largest security cloud operator, serving thousands of enterprise customers including 40% of Fortune 500 companies. Our mission is to make the cloud a safe place for business and enhance user experience. The AI-powered Zscaler Zero Trust Exchange™ platform protects enterprises from cyberattacks and data loss by securely connecting users, devices, and applications globally.

As a Staff Software Engineer in our Customer Reliability Engineering team, you'll be at the forefront of developing solutions and observability tools for early detection and prevention of cloud and customer issues. You'll collaborate with other engineering teams to lead reliable solutions and guide industry-leading reliability of the Zscaler Cloud. Additionally, you'll work closely with product management to align technical strategies with our goals and contribute to the product roadmap.

We're seeking candidates with 8+ years of experience in Software Development and QA engineering, proficient in C/C++, Python, and Linux. You should have experience in network security products and good knowledge of technologies like firewall, VPN, data protection, and L4-L7 Networking Protocols. Experience in developing automation for troubleshooting and monitoring purposes is crucial.

Preferred qualifications include experience delivering products as cloud-based services, troubleshooting/evaluating critical customer issues, and engaging technical teams to discuss use cases, review feature/function requirements, and define solutions.

At Zscaler, we value diversity and offer comprehensive benefits including various health plans, time off for vacation and sick leave, parental leave options, retirement plans, education reimbursement, and more. Join our team of cloud architects, software engineers, and security experts who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.