Technical Support Engineer

Zscaler, a leading cloud security company, is seeking an experienced Technical Product Support Engineer to join their team in Wroclaw, Poland. The role involves providing second-line support, debugging complex security and network problems, and working closely with Engineering to resolve customer issues. Key responsibilities include:

• Providing phone/email consultation for complex security/network problems
• Collaborating with Engineering for customer testing and troubleshooting
• Reproducing and verifying customer issues
• Documenting incident resolutions in the technical support database
• Developing training programs for the department
• Mentoring other engineers on advanced troubleshooting and case management
• Contributing to product and code changes throughout the product cycle

The ideal candidate should have:

• 1+ years of experience with HTTP and TCP/IP
• Knowledge of network transformation technologies (MPLS, SD-WAN, WAN Optimization)
• Ability to read packet captures
• Strong troubleshooting, design, and implementation experience

Preferred qualifications include:

• Background in Internet and Security technologies (SWG, Sandboxing, Firewalls, DLP, VPNs)
• Vendor certification such as CCNA or equivalent
• Detailed knowledge of web-based security and network infrastructure

Zscaler offers a dynamic work environment in a fast-growing company, serving thousands of enterprise customers worldwide, including 40% of Fortune 500 companies. They foster an inclusive culture and have been named a Best Workplace in Technology by Fortune. This role provides an opportunity to work with cutting-edge cloud security technology and contribute to the company's continued growth and innovation.