Technical Support Specialist

Zscaler, founded in 2007, is a leading enterprise security company serving thousands of customers worldwide, including 40% of Fortune 500 companies. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation, making the cloud a safe place for business. The company's AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

The Engineering team at Zscaler built the world's largest cloud security platform from the ground up and continues to innovate. With over 100 patents and plans for enhancing services and increasing global footprint, Zscaler is today's cloud security leader, serving more than 15 million users in 185 countries.

As a Technical Support Specialist at Zscaler, you will:

• Diagnose and troubleshoot customer issues, providing effective solutions within required SLAs
• Support the technical aspect of onboarding new customers
• Collaborate with cross-functional teams to resolve complex technical issues
• Become a product expert and stay updated on new features
• Identify and write technical articles and knowledge-base entries

This role offers an opportunity to work in a fast-paced, collaborative environment with some of the brightest minds in the industry. You'll contribute to building and innovating for the greater good while being part of a company recognized as a Best Workplace in Technology.

Zscaler offers comprehensive benefits including various health plans, time off for vacation and sick leave, parental leave options, retirement plans, education reimbursement, and more. The company is committed to diversity, equity, and inclusion, creating a culture where everyone belongs.