Tier II Technical Support Engineer

Zscaler, a leading SaaS company in the cybersecurity field, is seeking a Tier II Technical Support Engineer to join their team in Tel Aviv, Israel. This role offers a hybrid work arrangement, reporting to the local Team Lead of Technical Support.

Responsibilities include:

• Diagnosing and troubleshooting customer issues, providing effective solutions within required SLAs
• Supporting the technical aspect of onboarding new customers
• Documenting and tracking customer interactions, issues, and resolutions
• Collaborating with cross-functional teams to escalate and resolve complex technical issues
• Becoming a product expert and staying up-to-date on new features
• Identifying and writing technical articles or knowledge-base entries

Minimum Qualifications:

• 2+ years of practical experience in customer support or related field
• Analytical and troubleshooting skills
• Programming experience in Python
• Experience in data modeling methodologies and advanced SQL
• Strong written and verbal English skills
• Strong customer service orientation

Preferred Qualifications:

• 2+ years of practical experience in data analytics
• Familiarity with cybersecurity products (SIEM, vulnerability assessment tools, etc.)
• Bachelor's degree in Information Technology, Industrial Engineering, Computer Science, or related field

Zscaler offers a dynamic work environment in a rapidly growing company. They serve thousands of enterprise customers worldwide, including 40% of Fortune 500 companies. The company is committed to making the cloud a safe place for business and a more enjoyable experience for enterprise users. With their AI-powered Zscaler Zero Trust Exchange™ platform, they protect thousands of customers from cyberattacks and data loss.

Join a team that has built the world's largest cloud security platform from the ground up and continues to innovate. With over 100 patents and plans for enhancing services and increasing global footprint, Zscaler offers an exciting opportunity for those passionate about cloud security and innovation.