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Amazon Behavioral Interview [Part 15] - Going Above and Beyond For A Customer (Answer)
This video segment describes a situation where the interviewee went above and beyond to help a dissatisfied customer.
- Identified a Customer Issue: The interviewee encountered a platinum card customer who was extremely upset because their car, which was damaged while skiing, was not covered by the card's rental insurance due to a specific exclusion in the terms and conditions.
- **Went Above
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