Amazon Behavioral Interview [Part 7] - Overcoming An Unanticipated Obstacle (Answer)

This video segment focuses on an interviewee's experience overcoming a significant obstacle in achieving a key goal.

• The Obstacle: The interviewee encountered an issue with their company's customer satisfaction (CSAT) measurement system. They discovered that the current process, where Escalation Account Managers (EAMs) were responsible for sending out CSAT surveys, introduced significant bi