I will be joining Meta this summer as an intern. Would it ever be acceptable to ask someone other than my intern manager for help? If so, how should I approach this?
I understand that sometimes, my intern manager may be too busy to answer my questions? In order to unblock myself faster, I am thinking of asking someone else in my team. My concern is that I do not wish for my intern manager to feel sidelined, as the intern manager is my primary point of contact.
You cannot rely on your intern manager for everything - It's a hard expectation for Meta interns to get at least 1-2 glowing pieces of feedback on top of your intern manager's. I talk about this in the Meta intern course here: https://www.jointaro.com/course/nail-your-return-offer-as-a-meta-software-engineer-intern/part-6-meta-intern-success-series-how-most-interns-fail/
One of the first things you can do after joining is asking your intern manager for 1-2 other engineers on the team who are a good fit to help you (tactically, you can immediately start putting them on your diffs for review).
You should absolutely ask people beyond your intern manager. This is valuable because:
The last point is how you avoid your IM from feeling sidelined. You should explain why you're reaching out when you ping people for help:
I saw your presentation/code change on this topic and I'm doing something simlar. So I wanted to get your feedback on this
Absolutely! It’s not only acceptable but encouraged to ask others for help—especially if it keeps you unblocked and moving forward. Here’s how to approach it effectively:
Your intern manager is your primary point of contact, but they expect you to be proactive. If they’re busy, it’s totally fine to reach out to others. Just be transparent about it so they’re aware you’re taking initiative.
Your manager won’t feel sidelined as long as they know what’s happening. A quick message like:
"Hey, I had a quick blocker on X, so I checked with [teammate] since they worked on it recently. They helped me move forward!"
This reassures your manager that you’re being resourceful, not bypassing them.
Your goal as an intern is to learn, deliver, and integrate into the team. Being proactive while keeping your manager informed shows both Ownership and Bias for Action—qualities that will help you stand out.