What successful use cases of Gen AI have been applied in your organization?

My prior place had a huge number of the staff (10k+/-) who were dedicated to customer support type roles in a call centre like environment.

I did make an MVP that was meant to be a digital customer in order to upskill new staff which was powered by a mixture of 11labs, whisper & gpt 3.5. This product was amazing to use but unfortunately didn't get any proper exec stakeholder buy-in so was left in the cupboard.

In my new place I have witnessed the alpha launch of an internal product used to summarise 3-5hr long meetings for executives to gain a brief understanding of what was potentially applicable specifically to their division.

I also use Claude to ask specific API/unfamiliar framework questions. (Claude isn't blocked 🥸)

Another way to get inspiration is to look through recent YC companies: https://www.ycombinator.com/companies?batch=W24.

Many of these are AI companies, and clearly they had enough conviction (and in some cases, enough traction) to build a startup around a problem with a genAI application. A few patterns I observe:

• Alacrity: "AI Based Account Takeover Prevention Platform"
• InspectMind: AI copilot for efficient and reliable construction inspections
• Fume: Building the AI Software Developer
• Convey: Teach customers your product with AI
• Paradigm: Your AI intern to automate repetitive tasks.

Some of these can likely be used internally with your business unit teams.

On Taro, we have TaroGPT, which provides the search functionality on our site. Unfortunately, usage of this has plateaued. It does add a lot of value for a core group of users, but it's not the mechanism for growth that we once thought it'd be.