We are working on a technical product solution which provides APIs in a B2B fashion. We do not have any interface apart from these APIs.
There are some internal tools which replicate this functionality (web dashboard) for us to view the data and some smaller B2B Companies to use, but is outside the scope of our Product / Team as it's just parity that is maintained.
Our PM is not a technical person and sometimes it gets very hard to explain the reasons why something cannot be done. Or their suggestions completely miss the point / question I was asking.
They view it from a visual perspective and suggest things that require a lot of back and forth to explain why it isn't feasible.
I've tried in the beginning to help them get setup with basic Postman collections of our API to see the flow. Our EM is also doing their best to prioritise tech vs product.
I feel some of this is reactive and not proactively helping as I feel a bit frustrated to what seem quite obvious which isn't helpful at all.
What do you suggest one can do to better improve communication or even how to view things from their perspective.
The one con is as a PM their calendar is always full