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How to get help in a team where the culture around questions seems a bit off?

Junior Software Developer at Consulting Company profile pic
Junior Software Developer at Consulting Company

I'm a little over two months in at this large (10k+ employees) org, and I work remotely in internal tools to try to automate processes. My immediate development team is fairly small and mostly junior. Most of us onboarded right before the 2023 holidays when things were winding down.

I am trying hard to fit in here and balance, but I am struggling. Our group chats are pretty dead, and it doesn't seem like group-questions are rewarded. We have daily standups, but a lot of work here seems to be conducted "behind-the-scenes" and in 1:1 conversations. I've gotten a bit of a vibe check on this scenario from folks who don't work in tech, and that seems to be normal for those environments. Things feel like they take an age.

For some reference: I get that everyone is different, but also sense a direct correlation between curiosity (to get questions answered and work done) and our team velocity. Maybe it's not something I should be worried about nor even my business, but I still am. I'm still working on disambiguating how performance reviews work, but in the meantime, it seems like we will be judged on velocity metrics, probably sometime in Q3/Q4.

I come from a space where questions were welcomed / encouraged. It doesn't feel that way here, which I feel like I need to adapt to healthily for the near future. A conversation starter model I've found helpful from a managerial relationship is "I've noticed a different communication style here. Is there any way we can discuss?"

Any additional suggestions for coping at this stage would be enormously helpful. I also definitely want to be mindful of being careful what I wish for and the impacts of "going fast" on junior devs, especially because there's a bit of trauma for me there on that side.

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Posted a year ago
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5 Comments

How to effectively onboard and train 20+ engineers for production on-call support?

Anonymous User at Taro Community profile pic
Anonymous User at Taro Community

Hi everyone,

I work for a company that offers online web and mobile apps for US-based customers. As part of a recent re-organization, all mobile, web, and backend engineers have been combined into a single on-call rotation. Even though most of these 20+ engineers (mobile + Web engineers) have not much context about the backend system, my director wants to alleviate the frequent on-call rotation, and he proposes having a healthy size of on-call rotation that uses the "follow the sun" model approach, which involves training engineers in different time zones to have knowledge transfer about the backend system and potential issues. I'm curious to know how I can effectively onboard and train over 20 web and mobile engineers for the on-call rotation while following this model.

The Backend team has compiled a comprehensive support run-book log for each corresponding issue/alert, which shows the severity, priority, and range of the issue. The on-call rotation involves acknowledging alerts and following the steps outlined in the run-book.

Please note that the support run-book is not a 100% comprehensive source of truth since the production system is integrated with multiple 3rd party APIs and systems, and the backend platform serves as middleware for both mobile and web applications. There may be instances where issues are caused by third-party vendors and cannot be solved by the on-call person.

I would love to hear your thoughts and perspectives on this matter. I'm also meeting with my boss for our one-on-one to talk about his idea. This is still an experiment, but would like to get people's perspective. Thank you!

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Posted 2 years ago
112 Views
2 Comments