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How to remove yourself from being a bottleneck?

Anonymous User at Taro Community profile pic
Anonymous User at Taro Community

Due to unforeseen circumstances from past 6 - 8 months, I've been the Senior most engineer in my team, (I have a total of just ~2.7 YOE). My team consists of ~12 SDE 1s (New Hires) and 2 SDE2s (The other SDE2 being promoted very recently). My manager does a great job filling the role of Senior Engineer which reduces bit of pressure off of me.

However, due to necessity in the team I've ended up being SME in all the services owned by our team. This leads to everyone reaching out to me to help them with their queries, I try to document some of these and add in the Wikis so that it can be easily accessible for others next time. However, when it comes to certain tickets and issues, I end up having to pick that task up myself (Manager does not ask me to, but at same time i know that for someone else the ramp up time required to fix the issue would be too high).

I recently tried to reduce this (2~ months ago), this led to our overall ticket health getting worse and I had to again start looking into them myself and guiding each on-call cycle with right action items for the tickets etc.

This involves me helping them to do the following :-

  • Prioritize correct tickets to look into for the on-call cycle.
  • A potential fix for the ticket so that they know where to look into.

Due to which it ends up taking 6+ hours weekly to keep this running. I don't really mind doing this; however, I don't feel like this is a scalable solution and would eventually want to slowly scale down from doing this and have my team being able to be self-sufficient.

What's the best way to go about this without affecting my team's ticket health?

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Posted 2 years ago
2.7K Views
4 Comments

Learn About Productivity

Productivity is very important for a software engineers because it can greatly affect your career trajectory. Software engineers who can consistently deliver high-quality work within a defined timeframe can position themselves for faster career advancement. When you can execute tasks quickly, you build a track record of reliability.
When you can meet project milestones, it shows that you can manage your time effectively. When you are productive by optimizing your time, you’ll be contributing to the success of your team.
A strong flow state and ability to context switch are key components of productivity. If you can achieve a flow state, you can significantly increase your speed and efficiency. This is very helpful when you are dealing with a calendar filled with meetings.
You should also be able to manage meetings effectively. This involves not attending unnecessary meetings. It also means consolidating similar meetings to create more focused blocks of time for yourself. If your daily schedule has too many meetings, you run the chance of not being able to get any work done.
When you are in a meeting, you should make sure to follow certain guidelines to make the meeting as productive as possible for everyone involved. Make sure that a clear and detailed agenda is set for the meeting. You should share the agenda with all of the meeting attendees in advance so each of the attendees knows about the context behind the meeting. You should also remind people about the agenda document by pinging people in your company’s communication channels, like Slack or email. Make sure the meetings actually follow the agenda and give everyone in the meeting the opportunity to speak. This will lead to an inclusive environment where everyone is heard.
You also have to be aware of your own mental state to avoid burnout. It’s important to communicate with your manager and tech lead about project timelines and priorities to manage your workload and prevent burnout. Just because you can execute on the work doesn’t mean you are delivering the most meaningful work. Always be prioritizing with your stakeholders to make sure you are meeting the most important goals of your customers
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